/* ============================================================
   Strigard — support / ticket / admin pages
   Reuses the palette + components from auth.css (load auth.css first).
   ============================================================ */

/* ---------- page shell ---------- */
.page-head {
  display: flex; align-items: flex-end; justify-content: space-between; gap: 16px;
  flex-wrap: wrap; margin-bottom: 28px;
}
.page-head h1 { font-size: 1.6rem; font-weight: 700; letter-spacing: -0.02em; }
.page-head .lead { color: var(--text-secondary); font-size: 0.95rem; margin-top: 4px; }
.back-link { color: var(--text-secondary); font-size: 0.88rem; display: inline-flex; align-items: center; gap: 6px; margin-bottom: 16px; }
.back-link:hover { color: var(--text-primary); }

/* ---------- badges ---------- */
.badge {
  display: inline-block; padding: 3px 10px; border-radius: 100px;
  font-size: 0.76rem; font-weight: 600; line-height: 1.5; white-space: nowrap;
  border: 1px solid transparent;
}
.st-open     { color: #6ea8ff; background: rgba(80,140,255,0.12);  border-color: rgba(80,140,255,0.25); }
.st-answered { color: var(--ok); background: var(--ok-soft);        border-color: rgba(74,222,128,0.25); }
.st-waiting  { color: var(--gold); background: rgba(227,179,74,0.12); border-color: rgba(227,179,74,0.28); }
.st-closed   { color: var(--text-tertiary); background: rgba(255,255,255,0.05); border-color: var(--border); }
.pr-low    { color: var(--text-tertiary); background: rgba(255,255,255,0.04); border-color: var(--border); }
.pr-normal { color: var(--text-secondary); background: rgba(255,255,255,0.05); border-color: var(--border); }
.pr-high   { color: var(--err); background: var(--err-soft); border-color: rgba(248,113,113,0.25); }

/* ---------- ticket list (user) ---------- */
.ticket-list { display: flex; flex-direction: column; gap: 10px; }
.ticket-row {
  display: flex; align-items: center; gap: 16px;
  background: var(--bg-secondary); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 16px 18px;
  transition: border-color .15s ease, transform .12s ease, background .15s ease;
}
.ticket-row:hover { border-color: var(--border-strong); transform: translateY(-1px); background: var(--bg-elevated); }
.ticket-row .main { min-width: 0; flex: 1; }
.ticket-row .subject { font-weight: 600; font-size: 0.98rem; margin-bottom: 4px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-row .meta { color: var(--text-tertiary); font-size: 0.82rem; display: flex; gap: 10px; flex-wrap: wrap; }
.ticket-row .meta .dot { opacity: 0.5; }
.ticket-row .right { display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
.chevron { color: var(--text-tertiary); }

/* ---------- empty state ---------- */
.empty-state {
  text-align: center; padding: 56px 20px; color: var(--text-secondary);
  border: 1px dashed var(--border-strong); border-radius: var(--radius); background: var(--bg-secondary);
}
.empty-state .icon { font-size: 2rem; margin-bottom: 10px; color: var(--accent); }
.empty-state .icon svg { width: 42px; height: 42px; }
.file-btn svg { width: 15px; height: 15px; flex-shrink: 0; }
.att-file svg { width: 14px; height: 14px; vertical-align: -2px; flex-shrink: 0; }
.empty-state h3 { color: var(--text-primary); font-weight: 600; margin-bottom: 6px; }
.empty-state p { font-size: 0.9rem; margin-bottom: 18px; }

/* ---------- modal ---------- */
.modal-overlay {
  position: fixed; inset: 0; z-index: 200; display: none;
  align-items: center; justify-content: center; padding: 20px;
  background: rgba(0,0,0,0.6); backdrop-filter: blur(4px); -webkit-backdrop-filter: blur(4px);
}
.modal-overlay.open { display: flex; }
.modal {
  width: 100%; max-width: 480px; background: var(--bg-secondary);
  border: 1px solid var(--border-strong); border-radius: var(--radius);
  padding: 26px 26px 24px; box-shadow: 0 30px 70px -30px rgba(0,0,0,0.9);
  animation: fadeUp .25s ease both;
}
.modal-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 18px; }
.modal-head h2 { font-size: 1.2rem; font-weight: 700; }
.modal-close { background: transparent; border: none; color: var(--text-secondary); font-size: 1.4rem; line-height: 1; padding: 4px; border-radius: 8px; }
.modal-close:hover { color: var(--text-primary); background: rgba(255,255,255,0.05); }

/* selects + textarea share the input look */
.field select, .field textarea {
  width: 100%; padding: 11px 14px; font-size: 0.95rem; font-family: inherit; color: var(--text-primary);
  background: var(--bg-secondary); border: 1px solid var(--border); border-radius: var(--radius-sm);
  transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
}
.field textarea { min-height: 110px; resize: vertical; line-height: 1.5; }
.field select:focus, .field textarea:focus {
  outline: none; border-color: var(--accent); background: var(--bg); box-shadow: 0 0 0 3px var(--accent-soft);
}
.field select { appearance: none; -webkit-appearance: none; cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238a8f98' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 14px center; padding-right: 38px;
}

/* file input */
.file-field { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.file-btn {
  display: inline-flex; align-items: center; gap: 8px; cursor: pointer;
  font-size: 0.88rem; font-weight: 500; color: var(--text-secondary);
  padding: 8px 13px; border: 1px solid var(--border-strong); border-radius: var(--radius-sm);
  background: rgba(255,255,255,0.02); transition: color .15s, border-color .15s, background .15s;
}
.file-btn:hover { color: var(--text-primary); border-color: #3a3d3e; background: rgba(255,255,255,0.05); }
.file-field input[type="file"] { display: none; }
.file-name { font-size: 0.84rem; color: var(--text-tertiary); }
.file-name .rm { color: var(--err); cursor: pointer; margin-left: 6px; }

/* ---------- ticket thread ---------- */
.ticket-head-card {
  background: var(--bg-secondary); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 20px 22px; margin-bottom: 18px;
}
.ticket-head-card h1 { font-size: 1.3rem; font-weight: 700; letter-spacing: -0.02em; margin-bottom: 10px; word-break: break-word; }
.ticket-head-card .meta { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; color: var(--text-tertiary); font-size: 0.85rem; }
.ticket-customer { margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--border); font-size: 0.88rem; color: var(--text-secondary); }
.ticket-customer strong { color: var(--text-primary); font-weight: 600; }
.ticket-customer a { color: var(--accent); font-weight: 600; }
.ticket-customer a:hover { text-decoration: underline; }

.thread { display: flex; flex-direction: column; gap: 16px; margin-bottom: 22px; }
.bubble-row { display: flex; }
.bubble-row.right { justify-content: flex-end; }
.bubble {
  max-width: 78%; border-radius: 14px; padding: 12px 15px;
  border: 1px solid var(--border); background: var(--bg-secondary);
}
.bubble-row.staff .bubble { border-color: rgba(124,106,247,0.35); background: linear-gradient(180deg, rgba(124,106,247,0.08), rgba(124,106,247,0)); }
.bubble .who { font-size: 0.78rem; font-weight: 600; margin-bottom: 5px; display: flex; gap: 8px; align-items: center; }
.bubble-row.staff .who { color: #b6a9ff; }
.bubble .who .time { color: var(--text-tertiary); font-weight: 400; }
.bubble .body { font-size: 0.93rem; color: var(--text-primary); line-height: 1.55; white-space: pre-wrap; word-break: break-word; }
.staff-tag { display: inline-block; font-size: 0.66rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em;
  padding: 1px 7px; border-radius: 100px; background: var(--accent-soft); color: #cfc6ff; border: 1px solid rgba(124,106,247,0.3); }

/* attachments inside a bubble */
.attachments { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 10px; }
.att-img { max-width: 220px; max-height: 180px; border-radius: 10px; border: 1px solid var(--border); display: block; }
.att-file {
  display: inline-flex; align-items: center; gap: 8px; font-size: 0.84rem;
  padding: 8px 12px; border: 1px solid var(--border-strong); border-radius: var(--radius-sm);
  color: var(--text-primary); background: rgba(255,255,255,0.03);
}
.att-file:hover { border-color: var(--accent); }
.att-file .sz { color: var(--text-tertiary); }

/* reply box */
.reply-card { background: var(--bg-secondary); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px 18px; }
.reply-card .row-end { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-top: 12px; flex-wrap: wrap; }
.reply-card .btn { width: auto; }
.closed-note { text-align: center; color: var(--text-tertiary); font-size: 0.9rem; padding: 16px; border: 1px dashed var(--border-strong); border-radius: var(--radius); }

/* admin controls inside ticket */
.admin-bar {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
  background: var(--bg-elevated); border: 1px solid var(--border-strong);
  border-radius: var(--radius); padding: 14px 18px; margin-bottom: 18px;
}
.admin-bar .lbl { font-size: 0.85rem; color: var(--text-secondary); font-weight: 600; }
.admin-bar select { width: auto; min-width: 150px; }
.admin-bar .btn { width: auto; height: 40px; }

/* ---------- admin panel ---------- */
.counters { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin-bottom: 22px; }
.counter { background: var(--bg-secondary); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px 20px; }
.counter .n { font-size: 1.9rem; font-weight: 800; letter-spacing: -0.03em; }
.counter .l { font-size: 0.82rem; color: var(--text-secondary); margin-top: 2px; }
.counter.c-open .n { color: #6ea8ff; }
.counter.c-answered .n { color: var(--ok); }
.counter.c-waiting .n { color: var(--gold); }

.toolbar { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; margin-bottom: 18px; }
.tabs-filter { display: flex; gap: 6px; flex-wrap: wrap; }
.tab-btn {
  padding: 7px 14px; font-size: 0.86rem; font-weight: 500; color: var(--text-secondary);
  background: rgba(255,255,255,0.02); border: 1px solid var(--border); border-radius: 100px; transition: all .15s ease;
}
.tab-btn:hover { color: var(--text-primary); border-color: var(--border-strong); }
.tab-btn.active { color: #fff; background: var(--accent-soft); border-color: rgba(124,106,247,0.45); }
.toolbar .grow { flex: 1; min-width: 180px; }
.toolbar input[type="search"], .toolbar select {
  width: 100%; height: 40px; padding: 0 13px; font-size: 0.9rem; font-family: inherit; color: var(--text-primary);
  background: var(--bg-secondary); border: 1px solid var(--border); border-radius: var(--radius-sm);
}
.toolbar input[type="search"]:focus, .toolbar select:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.toolbar select { width: auto; cursor: pointer; }

.admin-table tr { cursor: pointer; }
.admin-table tbody tr:hover td { background: rgba(255,255,255,0.02); }
.admin-table .subject-cell { color: var(--text-primary); font-weight: 600; max-width: 280px; overflow: hidden; text-overflow: ellipsis; }

@media (max-width: 600px) {
  .counters { grid-template-columns: 1fr; }
  .bubble { max-width: 88%; }
}